For example, I know how to use shortcuts on my computer to help me complete tasks more quickly.” 6. While this may seem like a lot, I have developed my skills so that I can process these applications as efficiently as possible. In my last role, I was responsible for processing hundreds of applications each day. Use your answer to highlight your ability to work quickly while maintaining accuracy.Įxample: “I am very comfortable working in a fast-paced environment. The interviewer wants to make sure you can handle the pace and demands of working in such an environment. The California Department of Motor Vehicles is a fast-paced environment. ![]() Are you comfortable working in a fast-paced environment? This way, we could find a solution together.” 5. I believe that communication is key when working with others, so I would make sure to speak to my coworker often and listen to their opinions. If I still feel like there is a problem, I would talk to our supervisor about it. Your answer should show that you can collaborate with others, communicate effectively and solve problems.Įxample: “I would first try to resolve the issue by talking to my coworker in private. The interviewer may ask this question to assess your interpersonal skills and ability to work with others. How would you deal with a difficult coworker? The customer agreed to wait and was satisfied with the resolution.” 4. Instead of arguing with them, I calmly explained that we would be happy to send out another shipment but it would take several days to arrive. They were very upset and demanded that we send out another package immediately. One time, a customer called in because they had received the wrong order. When answering, try to describe a situation where you helped diffuse an angry customer’s frustration or helped them achieve their goal.Įxample: “In my previous role as a receptionist, I often fielded calls from customers who were frustrated with our company’s products or services. Interviewers may ask this question to learn more about your customer service skills and how you might handle challenging situations at work. The California Department of Motor Vehicles is responsible for providing a wide range of services to the public. Tell me about a time you dealt with an angry customer, how did you handle it? It makes me feel good knowing that I was able to make their day easier.” 3. Whether it’s finding an address on their paperwork or explaining a new process, I love being able to use my knowledge to help someone out. Your answer should reflect what you enjoy most about working with customers, such as helping them find solutions or providing excellent customer service.Įxample: “My favorite part of customer service is when I am able to solve a problem for a customer. This question can help the interviewer get to know you as a person and how passionate you are about your work. What is your favorite part of customer service? I love being able to assist them with questions or concerns they may have and making sure they leave our office feeling satisfied.” 2. After volunteering at my local DMV, I realized that this was the perfect place for me because of all the ways I get to help customers. You can also mention any specific experiences that led you to want to work in this field.Įxample: “I’ve always had a passion for helping people, so I knew I wanted to find a career where I could do just that. When answering this question, it can be helpful to talk about how you have developed an appreciation for customer service and helping others. This question is a great way for the interviewer to learn more about your interest in working at their organization. ![]() What are some ways you can improve our company’s customer service?Įxpand + 1.Give us an example of a time when you went above and beyond for a customer.What skills will help you be successful in this role?.What type of training have you received for customer service?.What types of computer programs are you familiar with?.How would you manage receiving requests from multiple people at once?.When was the last time you made a mistake at work, how did you handle it?.Why are you interested in this position?.Who has been the most influential person in your career so far?.Describe a time when you had to multitask on multiple projects.Provide an example of when you were asked to do something that was outside of your comfort zone. ![]() Have you ever worked as a clerk before?.Do you have any experience working with cash and credit card transactions?.Can you describe a situation where you had to resolve a conflict between two coworkers?.Are you comfortable working in a fast-paced environment?.How would you deal with a difficult coworker?.Tell me about a time you dealt with an angry customer, how did you handle it?.What is your favorite part of customer service?.Common California Department of Motor Vehicles Interview Questions
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